Audience: Admin
As part of the Event feature, we have configured system-generated notifications scheduled to be delivered to your Guests to ensure they complete their actions on time.
Platform notifications are delivered via Email and SMS. The following table summarizes the notification triggers and messages sent via SMS.
Notes: Guest users with incomplete profiles (missing or incorrect mobile numbers) will not receive SMS notifications.
Customers who have subscribed to the first Guest T&E offer can customize
these notifications. Please contact our customer success team for more information.SMS Notifications & Timings
The following is indicative of the SMS messages which will be sent by us to event invitees to assist with the process of profile completion and booking.
| Trigger / Condition | Typical SMS Notification | Typical Timing |
| SMS 1 On event active date, when mobile number of the attendee is known. | Hi there! You are invited to attend <Event Name> on <Event Start Date>, and the deadline to book your trip is <Event Booking Date>. Please ensure you complete your profile, to be able to book your trip. Access our platform and set a password here: https://app.neo1.com/forgot_password. Don’t need to book a trip? Please let us know here: https://engage.neo1.com/01_NOBOOK | Upon the date the event is made active |
| SMS 2 Ready to book trigger, when traveler profile is complete, and either payment method is assigned OR virtual Card funded and ready for use | Hi there! You are ready to book your trip to <Event Name>. The deadline to book your trip is <Event Booking Date>. Book your trip here: https://app.neo1.com Don’t need to book a trip? Please let us know here: https://engage.neo1.com/01_NOBOOK | Upon completion of profile and assignment of payment method / virtual Card |
| SMS 3 Prior to event booking deadline to prompt traveler if no booking made, if mobile number has been added to profile | Quick reminder: Your <Event Name> is coming up, and the deadline to book your trip is <Event Booking Date>! If you don’t need to book a trip, please let us know here: https://engage.neo1.com/01_NOBOOK | 10 days prior to Event Booking Deadline |
| SMS 4 Prior to event booking deadline to prompt traveler if no booking made, if mobile number has been added to profile | Checking in! The deadline to book your trip for <Event Name> is quickly approaching. Please book here: https://app.neo1.com Don’t need to book a trip? Let us know here: https://engage.neo1.com/01_NOBOOK | 5 days prior to Event Booking Deadline |
| SMS 5 Prior to event booking deadline to prompt traveler if no booking made, if mobile number has been added to profile | IMPORTANT: The deadline to book your trip for <Event Name> is NOW! Please book here: https://app.neo1.com Don’t need a trip? Please let us know here: https://engage.neo1.com/01_NOBOOK | 1 day prior to Event Booking Deadline |
For short notice events, some SMS may be skipped if there is not enough time for the scheduled timings to complete.
Next Steps: Learn about the Email based communication which will be sent.