Audience: Travelers

Whether you need help on the road or are planning a complex itinerary — multi-city trips, different return legs, or anything requiring expert advice — our American Express Global Business Travel (Amex GBT) Counsellors are available 24/7.


US customers

  • Phone: +1-669-272-1301 — press 2 to modify or cancel, press 3 for a new booking or other assistance
  • WhatsApp: +1-646-553-1753 
  • Live chat: Available via the Amex GBT mobile app


UK customers

  • Phone: +44-(0)20 3788 4019 — press 2 to modify or cancel, press 3 for a new booking or other assistance - Email: Gb.travel@amexgbt.com
  • Live chat: Available via the Amex GBT mobile app

Platform support


For questions about using the platform, email our support team — available Monday to Friday at help@neo1.com.