Give your guests a seamless payment experience — no out-of-pocket expense, no shared corporate cards. Virtual Cards are issued instantly, controlled by you, and reconciled automatically. Every transaction ties back to the right event for effortless post-trip reporting.

Three steps to smarter guest payments

1

Enroll your Card

Complete the card connection and enrollment process to enable Virtual Cards for your program.

2

Create an event with Virtual Card

Select Virtual Card as the payment method during event setup and set your budget.

3

Guests register & cards auto-issue

Guests complete their profile and can use their individual Virtual Card automatically.

Why teams switch to Virtual Cards

 

Eliminate out-of-pocket costs for guests

Guests no longer pay upfront and wait for reimbursement. Individual Virtual Cards are issued and funded from your corporate card — one per guest — covering travel expenses directly and removing friction from the guest experience.

Real-time visibility & budget control

Set budgets per event, per guest. Track spend as it happens, freeze or unfreeze cards instantly, and know exactly where your money is going — no more waiting for monthly statements or chasing receipts.

 
 

Touchless expense reconciliation

Every transaction is automatically tied back to the right event or trip. Compliant Virtual Card transactions are auto-submitted — no manual data entry, no receipt chasing, no reconciliation headaches.

See it in action

Before setting up Virtual Cards, make sure you have a dedicated physical plastic card ready to use as the funding card. You can connect American Express Corporate and American Express Business Cards, however for large cohorts of guests, we recommend using a dedicated American Express Meeting Card. Watch this overview to understand the end-to-end enrollment and issuance process. 

Ready to get started?

Follow our step-by-step guides for a seamless setup experience. You'll need a dedicated physical plastic card to use as the funding card — and our customer success team is just an email away at help@neo1.com whenever you need a helping hand!

 Start Virtual Cards setup 

Walk-through videos

1 - Connect your Card & enroll

Set up your MYCA credentials, connect your funding card, and complete the enrollment process.

 Watch Now → 

2 - Create an event with Virtual Card

Select Virtual Card as the payment method, set budgets and spending limits per event.

 Watch Now → 

3 - Guest activation & booking

See how guests activate their Virtual Card, add it to their mobile wallet, and book travel.

 Watch Now → 

4 - Manage & monitor spend

Track transactions, freeze or unfreeze cards, and review spend per event or guest.

 Watch Now → 
← Scroll to see more videos →

Unlock the full potential of Virtual Cards

Now that you've mastered the essentials, discover how to optimize your Virtual Card program. Explore advanced features and join the ranks of champion users who experience seamless, controlled guest travel payment management.

Go further with your program

1
AI-powered budget suggestions
Let the platform recommend budgets based on event location, duration, and historical data — so you spend less time guessing and more time managing.
2
Delegation & approval workflows
Assign budget owners and approval chains per event. Delegate control while maintaining full visibility over guest spend.
3
Transaction monitoring & alerts
Set up notifications for unusual spend patterns, check for cards not processed, and proactively manage guest spend across all active events.
4
Multi-event Virtual Card management
Manage Virtual Cards across concurrent events from a single dashboard. Compare spend across trips and optimize budgets for future events.
5
Finance extract & reconciliation
Export Virtual Card transactions to your finance system. Every charge is pre-tagged with event, guest, and category data for effortless monthly reconciliation.

Common questions

 Do I need a specific American Express relationship to use Virtual Cards?  +  
Yes. Virtual Cards are issued as supplementary cards under a physical American Express corporate card. You'll need to designate a dedicated physical plastic card as the "funding card" and register it on the MYCA (Manage Your Card Account) portal. We strongly recommend requesting a new card or dedicating an existing one solely for Virtual Cards.
 How quickly are Virtual Cards issued to guests?  +  
Once you've completed the enrollment and selected Virtual Card as the payment method for an event, individual Virtual Cards are automatically issued to guests when they complete their profile registration. Guests are notified by email and can start using their card immediately.
 What happens when a guest's budget is depleted?  +  
Until you approve additional budget funding requests, the Virtual Card cannot be used as it has no funds assigned. Guests can request additional funds through the platform, and admins can review and approve or decline these requests based on policy.
 Can a guest use their Virtual Card for non-travel expenses?  +  
Virtual Cards are designed for event-related travel and expenses. Spending limits and controls are set per event, and all transactions are tied back to the specific trip or event for reconciliation purposes. You can configure spend rules to restrict usage to specific expense categories.
 Why does the authorized amount differ from the final charge?  +  
This is the difference between authorization and settlement. When a guest makes a purchase, the merchant first authorizes an amount (which may include a hold or estimated total). The final settled amount may differ — for example, hotel incidentals or currency fluctuations. The platform tracks both so you always have a clear picture.
 How do I freeze or unfreeze a guest's Virtual Card?  +  
Admins can freeze or unfreeze any guest's Virtual Card instantly from the platform. Freezing a card blocks all new transactions while keeping the card active for future use. This gives you immediate control if you spot unusual activity or need to pause spend temporarily.

Need help? Contact our support